Shipping policy

Hydren, we are committed to delivering your skincare essentials with care, precision, and reliability. Every order is handled thoughtfully to ensure your products reach you in perfect condition.

1. Service Area

Currently, Hydren ships within India only.
We do not offer international shipping at this time.

2. Order Processing Time

– Orders are processed within 1–2 business days after payment confirmation
– Orders placed on weekends or public holidays will be processed on the next business day
– During launches, promotions, or high-demand periods, processing times may be slightly extended

Once your order is dispatched, you will receive a confirmation with tracking details.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location:

– Metro Cities: 2–4 business days
– Other Cities/Towns: 3–7 business days
– Remote Areas: 5–9 business days

Please note: These are estimated timelines and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

– Shipping charges (if applicable) will be calculated at checkout
– Hydren may offer free shipping on select orders or during special promotions

5. Tracking Your Order

Once your order is shipped, you will receive:

– Tracking number
– Courier partner details

You can track your order via the link shared through email or SMS.

6. Delivery Attempts

Our delivery partners will attempt delivery multiple times.

If:
– The customer is unavailable, or
– Incorrect address/contact details are provided

The package may be returned to us. Re-shipping charges may apply in such cases.

7. Damaged or Tampered Packages

If your order arrives:

– Damaged
– Leaking
– Broken

Please:
– Record a clear unboxing video before opening the package
– Contact us within 10 days of delivery

Claims without valid video proof may not be accepted.
For more details, please refer to our Return & Refund Policy.

8. Order Cancellation

– Orders can only be canceled before dispatch
– Once shipped, orders cannot be canceled

9. Incorrect Address

Customers are responsible for providing accurate shipping details.
Hydren is not liable for delays or losses caused by incorrect or incomplete information.

10. Contact Us

For any shipping-related queries or assistance:

Hydren Customer Support
Email: support@hydrenessentials.com

Phone: +91 9898 108 407
Service Area: India

Our Promise

Every Hydren order is packed with precision and care—ensuring your skincare reaches you exactly as intended: pure, protected, and ready to perform.